We are The Douglas Collective
We improve people processes to the benefit of employees and customers. We help companies increasing their employee engagement by designing and implementing evidence based processes. We help companies improving their customers experience through evidence based processes. We bridge the knowledge between employee and customer to create great people processes
More about us15%
of employees are highly engaged18%
have received thanks from their manager57%
of companies are laking to take actions on their CX programWhat we offer to our customers:
Customer Experience
We advise on improving the Customer and Partner Experience. Read more
Employee Engagement
We advise on Employee Engagement programs. Read more
Service Quality
We measure the reliability and continuous improvements. Read more