96%....

says that customer service plays a role in their choice of and loyalty to a brand

There is a strong correlation between performing good and quality based customer service and loyalty towards the brand
This could be strategies such as customer feedback, engaging on social media and provide a good and trustworthy support

Here at The Douglas Collective we strongly believe that customers expect more and more from companies over time.

Companies that are able to keep up with their customer service are rewarded with higher rates from customers and therefore maintain a strong loyalty.

How do your customers percieve the service experience you provide?

We are here to help you get the answer to that!

The Douglas Collective believes that a positive customer experience leads to: